hoord

Privacy Policy

This privacy policy is version 1.1305 and is effective from 6th June 2013.

hoord is committed to ensuring that your privacy is protected. We ask you to provide certain information by which you can be identified when using this website, You can be assured that it will only be used in accordance with this privacy statement.

Information that we collect

We may collect the following information:

Personal and contact information, submitted and managed by yourself

First Name
Last Name
Address
Post Code
Telephone number
Mobile number
e-Mail address
demographic information such as preferences and interests
other information relevant to customer surveys and/or offers

Information collected that is linked to you only by customer number

registered items
lost/stolen items
items being transferred to you
search information when logged in

Controlling your personal information

Your personal information can be accessed by logging in and going to the account page, where you can amend as necessary

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please send us a message via the contact us page.

If you believe that any information we are holding on you is incorrect or incomplete and you are unable to correct it yourself, please send us a message via the contact us page. We will promptly correct any information found to be incorrect.

What we do with the information we gather

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

allow hoord to forward on any communication regarding your registered items
Internal record keeping
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to the hoord privacy policy

As hoord grows and evolves our privacy policy will also change and adapt. Any changes to this policy will take effect 30 days from the start of our notification period.

For all hoord users the 'privacy policy' link on the hoord web site will be highlighted in amber to indicate that the policy is changing.

For registered hoord users we will email a summary of the changes to the privacy policy and a link to the new policy.